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    Telecommunications Relay Services (TRS) allow individuals with hearing and/or speech disabilities to place and receive calls over the Public Switch Telephone Network (PSTN). The national TRS infrastructure is mandated by Title IV of the ADA which grants the FCC authority over TRS and directs the Commission to promulgate rules to set forth requirements and enforcement …Read more

  • Key on a keyboard labeled "Access"

    Accessibility Policy Series #2 – A Plan for Policy Development

    Posted by Sheri Byrne-Haber on May 27, 2015

    Without comprehensive and fully implemented accessibility policies in place, an organization’s efforts to make its products and services accessible will likely fail. In my last post I shared numerous reasons why defining and implementing a strong set of accessibility policies is important for every organization. In this post I will outline a four phase approach …Read more